• Murray River Holiday Park

Terms & Conditions/ Cancellation Policy

TERMS & CONDITIONS:

  • Please check the latest updates on State Government restrictions for all interstate travel restrictions
  • By placing a booking/s with Murray River Holiday Park, you agree to all the terms and conditions and cancellation policy, firm upon booking.
  • The tariff is based on the number of guests for the specified time and duration. Any changes thereto will alter the tariff. 
  • Prices quoted are current at the time of booking, inclusive of GST, and firm upon full payment for the specified time and duration.
  • Full payment of the stay is required upon check-in prior to park management handing over boomgate access codes/ cabin keys.
  • Tariff/s will not be reduced upon check-in if the number of booked guests is less on arrival. Additional guests are welcome providing the total number of guests does not exceed the berth of the cabin/ site booked. All additional guests will be charged accordingly. 
  • A booking may have a name change (subject to park management approval). An admin fee of $20.00 will be charged to the account for this change.
  • Peak periods operate on a minimum night stay. These minimum night stays may include strict stay dates during that peak period. 
  • Any extra guests staying on your accommodation booking over a peak period must pay for the full minimum night stay for that peak period.
  • Cabin keys will not be handed out to any other guest other than the primary booked guest on arrival unless a prior arrangement with park management has occurred.
  • Cabin/ Site check-in time is firm unless an SMS has been sent prior to this time allowing early check-in. 
  • Guests must be 18+ years of age to make a reservation. Persons under 18 years of age must be accompanied by a parent or guardian for all accommodation for the duration of stay.
  • Cabins are not serviced daily. A change of linen will occur for extended stays of 10 or more nights only. A change of linen prior to this will incur a small fee (subject to COVID-19 regulations at the time of stay).
  • Only one promotional/ membership discount/ voucher can be redeemed on any one booking. Must be redeemed at the time of online or direct booking. 
  • Any online promotions have their own terms and conditions that are relevant to that promotion. These terms and conditions can be found on our website. 
  • While we can accept requested cabins/site numbers, please note that sometimes this is out of our control and you may be moved to another cabin/site without notice (we endeavour to do our best to inform you beforehand).
  • Whilst Murray River Holiday Park is a pet-friendly park, not all cabin accommodation is pet-friendly. Policies for pets can be found on our website, guests must adhere to them at all times. 
  • Murray River Holiday Park accepts no responsibility for any extra costs needed to place pets into pet care if you have booked a non-pet-friendly cabin.
  • Given the small size of our holiday park, we allocate powered sites according to the size of your caravan. We take your word at the time of your booking the overall size including drawbar and any toolboxes/ bikes/ slide outs on the rear/side of your caravan. If you arrive and the overall length of your caravan is larger than first stated, and we do not have the flexibility to accommodate your booking, this will leave you with no booking here. In this case, no refunds will be given. 
  • Please note, erections of tent/ swags or tarps are not permitted on any of our grassed/slab powered sites or around cabin accommodation, you will be asked to remove such items from your powered site/ cabin at any time by park management. Tents/ swags are permitted only on our Astroturf sites. 
  • To comply with Australian Standards, no blow-up/ plastic pools to be erected on any of our grassed/ slab powered sites or around cabin accommodation.
  • Holiday Parks approved matting (shade cloth environmental mats) is only permitted on our grassed powered sites.
  • Water restrictions are now in force. Washing of vehicles requires approval from park management prior to washing your vehicle. 
  • Due to the small size of our holiday park, only one car is permitted at each cabin or site, extra cars to park in the carpark out the front of the boomgates.
  • We have limited boat/ trailer parking within the Holiday Park grounds, we operate on a first in first served basis to secure one of these. Please get in contact with our reception team if you are planning on bringing a boat or trailer. 
  • We reserve the right to refuse entry into Murray River Holiday Park. In this case, a partial refund will be issued under these circumstances by park management.
  • Murray River Holiday Park has a zero-tolerance to offensive behaviour in person, over the phone, or via email, excessive use of alcohol, unregistered guests staying overnight, acts of violence, or smoking in cabin accommodation.
  • Murray River Holiday Park will not be liable for unforeseeable circumstances, including but not limited to floods, fire, pandemics, and catastrophes. If such events occur, we will action booking relief accordingly.

CANCELLATION POLICY:
In the event of your booking being cancelled prior to your arrival the following conditions still apply:

  • All cancellations must be emailed to bookings@murrayriverholidaypark.com.au from the primary guest booking email.
  • If you fail to arrive on your nominated arrival date, your booking will be charged in full, cancelled and NO refund/ credit given if no contact has been made with us prior.
  • Please keep in mind, we do not refund any monies or apply credit for late arrivals, any sudden early departures (including directions mandated by State Governments), or in the event of inclement weather.
  • Any deposits placed into the “client account” from a cancelled booking will remain as a credit until a new booking is placed.
  • By booking with us and receiving this confirmation email we assume you have read and understood all our terms & Conditions/ Cancellation Policies prior to placing the booking.
  • Murray River Holiday Park will not tolerate offensive emails or phone calls regarding cancellations due to the ever-changing rules and regulations regarding COVID-19. 

COVID-19 FLEXIBLE CANCELLATION POLICY:
(APPLIES TO ALL NEW BOOKING FROM 10TH SEPTEMBER 2021 ONLY, APPLIES TO BOOKINGS WITHIN 7 DAYS OF ARRIVAL DATE ONLY FROM 10TH SEPTEMBER 2021. COVID-19 FLEXIBLE POLICY IN PLACE UNTIL 15th DECEMBER 2021, THEREON AFTER OUR REGULAR TERMS AND CONDITIONS APPLY.)
We understand the uncertainty surrounding COVID-19 and the potential impacts it has on travel. If travel restrictions are imposed by State Governments that impact your ability to travel to stay at our holiday park (documentation may be required), we are happy to offer guests the following:
Refund less an administration fee:
- Cabins: $55.00 includes all cabin types, all periods
- Powered Sites: $22.00 peak periods and $15.00 shoulder/off-peak periods.
OR
- Amend your booking to new travel dates
- Place deposit into credit (Client Account)
* Amendment/ credit is strictly valid for 12 months, seasonal tariffs and/or minimum nights apply.

CANCELLATIONS PRIOR TO 7 DAYS OF ARRIVAL, ARE DEEMED “CHANGE OF MIND” THEREFORE OUR REGULAR CANCELLATION POLICY REMAINS IN PLACE:
PEAK BOOKINGS:
- At the time of placing the booking to 30 days prior to the arrival date, the deposit for the first night's tariff will be fortified.
- Within 30 days of arrival, the full deposit paid will be fortified.
SHOULDER/ OFF-PEAK:
- At the time of placing the booking to 7 days prior to the arrival date, the guest can cancel free of charge, as no deposit has been charged. 
- Within 7 days of the arrival date, the full deposit paid will be fortified.

 

GROUP BOOKING DEPOSIT RULE:

  • For large group bookings (groups may be bowls clubs, golf clubs, caravan clubs etc, where booking details and accounts are paid by one person or organisation), we will require 1 nights tariff on all categories booked, 4 weeks prior to arrival date. This 1-night deposit on all categories becomes fortified if cancelled.

Booking periods:
Peak: Christmas/ New Year, Australia Day, Southern 80, Riverboats Music Festival, Victorian Labour Day, Easter, Anzac Day, Queens birthday, Winter Blues Music Festival, AFL Grand Final, Melbourne Cup, minimum nights stay applies
Shoulder: September 1st to May 31st yearly (excluding any peak periods), minimum night stays applies
Off-Peak: June, July & August, excluding any peak periods, minimum nights stays may apply 

ONLINE OTA BOOKINGS:
Each online OTA (online travel agent) booking website has its own cancellation/ terms and conditions. Please check these carefully. Better yet support Australian-owned and operated businesses by booking directly with us. 

COVID-19 RESPONSE:
At Murray River Holiday Park the safety of our employees and guests is the utmost priority. During this time, we ask that all guests coming to visit and stay in our holiday park apply a serious degree of responsibility and honesty to ensure we do our best in preventing the spread of the Coronavirus. Guest registration and a QR Code are to be completed on arrival to ensure we have the required information for contract tracing. 
Always check state government advice prior to travelling. You can find the latest state government health updates at australia.gov.au and health.gov.au

CREDIT:
For all guests with bookings cancelled up to and including 31st August 2021, the credit will be valid for 3 months. Credit must be used in whole against one booking only at the time of placing a new booking. Any credit remaining will expire once a new booking has been made. Date of expiry is determined by border restrictions. 

Please note:
Information on this site is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy.
We do not accept any liability to you or any third party for any error or omission on this site and may change any information on this site without prior notice and does not warrant that this site will be uninterrupted, error-free or that any information or other material accessible from this site is free of viruses or other harmful components.
These terms and conditions are current as of 6 pm 28/07/2021. Please note that we may change or modify without notice at any time by posting such changes here. 

 

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