BOOKING TYPES:
OFF PEAK:
All year round with the exception of Shoulder Period and Peak Periods.
SHOULDER:
Weekends from 1st September through to Christmas School Holidays and 1st February 2017 through to 30th April 2017.
The exception being Peak periods.
PEAK PERIOD:
Public Holidays, Easter, Christmas, Southern 80 Ski Race, Music Festivals and other Major Events happening in the Echuca/ Moama township.

MINIMUM NIGHTS:
Applies to all Public Holidays, School Holidays, Easter, Christmas and other Major
DEPOSIT RULES:
Peak Bookings: We require 2 nights deposit upfront to secure your booking (Some peak bookings we require full payment 4 weeks prior to arrival date)
Shoulder/ Off Peak: We require 1 nights deposit upfront to secure your booking. 
Any Online Bookings (3rd party and direct through our website) made will see full tariff charged at time of booking. 

CANCELLATION POLICY:
In the event of your booking being cancelled prior to your arrival the following conditions apply:

  • All cancellations must be emailed through.
  • Please be aware that we are unable to refund for late arrivals or early departures.
  • If you fail to arrive on your nominated date with out notice, your booking will be cancelled and NO refund given if no contact has been made with us.
  • All booked guests must be paid for on arrival, a decrease in the number of guests will not be permitted on arrival.
  • Managements discression applies to all cancellations.

OFF PEAK & SHOULDER BOOKINGS:

  • Any cancellation made are subject to a $36 cancellation fee
  • Any cancellations made 7 days before arrival date will see no refund given

PEAK BOOKINGS:

  • Any cancellation made are subject to the first nights tariff not being refunded
  • Any cancellation made 30 days before arrival date will see no refund given

ONLINE BOOKINGS

  • In the event of a cancellation using an online booking agency, that booking agency will have to be notified of your cancellation.
  • Online booking cancellation policy
  • If cancelled or in a case of “no show” the total price of the reservation will be charged.

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